This chapter is from the book
This chapter is from the book
This chapter is from the book
Getting Help with iPhone Problems
If none of the previous steps solve your problem, including turning your phone off and restarting it, you can get help in a number of ways:
Apple’s website—Go to www.apple.com/support/. On this page, you can access all kinds of information about iPhones, iTunes, and other Apple products. You can browse for help, and you can search for answers to specific problems. Many of the resulting articles have detailed, step-by-step instructions to help you solve problems and link to more information.
Web searches—One of the most useful ways to get help is to do a web search for the specific problem you’re having. Just open your favorite search tool, such as Google, and search for the problem. You are likely to find many resources to help you, including websites, forums, and such. If you encounter a problem, it’s likely someone else has too, and has probably put the solution on the Web.
Genius bar at an Apple Store—All Apple Stores have a Genius bar staffed with people who will try to help you with problems. If you can’t resolve a problem on your own, going to an Apple Store is often a great solution because the Apple geniuses can help you with any problem, whether it’s software or hardware. In many cases, the help they provide is free, too (though you might be charged for some hardware problems). You need to make an appointment before going to the Genius bar and can do so by going to www.apple.com/retail/geniusbar/.
Me—You’re welcome to send an email to me for problems you’re having with your iPhone. My address is bradmiser@icloud.com. I’ll do my best to help you as quickly as I can. (I do respond to every email I receive, though at times, it might take me a few days to get back to you. I am not able to respond to FaceTime or Messages requests, so please use email to reach me.)
